Comprehensive After-Sales Support
24/7 technical support, warranty management, and ongoing maintenance services to keep your medical equipment performing optimally across Africa
Complete After-Sales Support Solutions
Ensuring maximum uptime and optimal performance for your medical equipment investment
Warranty Management
Comprehensive warranty coverage with proactive monitoring and seamless claim processing for all your medical equipment.
- Extended Warranty Options
- Fast Claim Processing
- Proactive Monitoring
- Coverage Documentation
24/7 Technical Support
Round-the-clock technical assistance from certified specialists with multi-language support across Africa.
- Emergency Response
- Expert Consultation
- Troubleshooting Guidance
- Multi-language Support
Remote Diagnostics
Advanced remote monitoring and diagnostic capabilities to identify and resolve issues before they impact patient care.
- Predictive Maintenance
- Performance Monitoring
- Issue Detection
- System Optimization
Equipment Upgrades
Keep your equipment current with software updates, hardware upgrades, and technology enhancement programs.
- Software Updates
- Hardware Upgrades
- Feature Enhancements
- Technology Migration
Our Support Response Commitment
Guaranteed response times to minimize equipment downtime and ensure continuous patient care
Critical Issues
Life-threatening equipment failures affecting patient safety
High Priority
Equipment failures significantly impacting operations
Medium Priority
Partial functionality issues with workarounds available
Low Priority
General inquiries and non-critical maintenance issues
Multiple Support Channels
Choose the most convenient way to reach our support team
Emergency Hotline
+234 913 600 0454
Available 24/7 for critical issues and emergency support across Africa
WhatsApp Support
+234 913 600 0454
Quick support for troubleshooting and status updates with media sharing
Email Support
support@zenroxmed.com
Detailed technical inquiries and documentation requests
Remote Access
Secure Remote Diagnostics
Direct equipment access for real-time troubleshooting and maintenance
Live Chat
Website & App Chat
Instant messaging support during business hours with chat history
Support Portal
Online Ticketing System
Track support requests, access documentation, and manage warranties
Preventive Maintenance Programs
Proactive maintenance to prevent downtime and extend equipment lifespan
Basic Maintenance
Essential maintenance for optimal performance
- Quarterly inspections
- Basic cleaning & calibration
- Performance testing
- Basic parts replacement
Comprehensive Care
Complete maintenance with priority support
- Monthly inspections
- Preventive maintenance
- Priority technical support
- Parts & labor included
Premium Service
Maximum uptime with dedicated support
- Weekly monitoring
- Dedicated service team
- 24/7 emergency response
- Equipment replacement
Equipment Coverage
Comprehensive support for all major medical equipment categories
Imaging & Diagnostics
X-Ray machines, ultrasound systems, CT scanners, ECG machines, and monitoring equipment
Laboratory Equipment
Analyzers, microscopes, centrifuges, spectrophotometers, and automated systems
Surgical Equipment
Operating tables, surgical lights, electrosurgical units, and anesthesia machines
Life Support Systems
Ventilators, defibrillators, patient monitors, and emergency equipment
Sterilization Equipment
Autoclaves, sterilizers, washers, and infection control systems
IT & Network Systems
PACS systems, HIS/EMR, networking equipment, and telemedicine platforms
Our Support Performance
✓ Rapid Response
Average response time of 45 minutes for critical issues across all African locations.
✓ Expert Technicians
Certified specialists with manufacturer training and continuous education programs.
✓ Genuine Parts
Extensive inventory of genuine parts with strategic warehouses across Africa.
✓ Predictive Analytics
AI-powered monitoring to predict and prevent equipment failures before they occur.
Need Support Right Now?
Get immediate assistance from our expert support team across Africa
🚨 Emergency
+234 913 600 0454
Critical issues affecting patient safety
💬 Quick Support
WhatsApp Support
Fast troubleshooting & guidance
🎫 Support Portal
Online Ticketing
Track requests & documentation
Related Services
Complete equipment lifecycle support