Our navigation is divided into sevaral categories,  each with its own set of subcategories. If you want to refine your search, you can use filters to see the product characteristics you require.

As an alternative to searching the categories, you can use our intelligent search function. Simply input your search term into the large grey field and confirm. This function works best when you have a specific item or equipment, category or information page in mind. Our intelligent search function provides you with search suggestions and further supports you by automatically correcting typing errors.

Once you have found the product of your choice, click the “Add to Cart” button to add it to your basket. If you would like to add more items to your basket, please click on “continue shopping” and repeat the process until you have all the items you need in your basket.
As soon as you have at least one item in your basket, you can access the basket page by clicking on the “View Cart” button. For a quick overview of your basket, you can always click on the shopping cart icon at the top right corner of the page. If you have all of your desired items in your basket, proceed to the payment process by selecting the ‘Checkout’ button.

The ordering process consists of 4 steps. First, in step 1, you will be asked for your address data. If you have not yet logged in with your zenrox account, you may now log in by entering your email address and password. If you do not yet have a zenrox account, you may either open a customer account or order as a guest. We recommend creating a free, customer account. This not only saves you time on future orders, as you do not need to input your address details again, but also offers you multiple ways of viewing your order and its current delivery status or for arranging returns.

When creating a new customer account or ordering as a guest, please complete all required fields regarding your delivery and billing address. By logging in with your account information, step 1 will automatically include your previously input delivery and billing details. Please carefully review your details and make any necessary changes. Commercial customers should also enter their VAT registration number. At the end of the address details page, you have the option of including a mobile telephone number, making it possible for us to conveniently inform you about the status of your delivery via text message.

Once you have filled out all required fields, please click on “continue” and you will be directed to step 2. Here, please select your delivery and payment methods and move on to step 3 with one click on “proceed.” In the “validation” step, you will find a complete overview of the articles in your basket, as well as address details and your chosen shipping and payment methods. If everything is to your satisfaction, complete the order by clicking on the “Checkout” button. With that, your order has been completed. In step 4, we confirm receipt of your order. You will then be able to view or print your order.

If your organization or institution prefers to use purchase orders, then we will gladly accept them. Please send your purchase order to sales@zenroxmed.com. We will then process it as quickly as possible. Once processed, we will send you an order confirmation for your review. Our typical terms of payment require payment to be made within 10 days of the invoice date. However, if you need more time, please let us know and we will do our best to accommodate you. If the following information is not already on your purchase order form, please be sure to inform us of the billing address, shipping address and your VAT registration number (if applicable).
Should you still have questions about products or orders, please feel free to contact our customer service. We are available via live chat and telephone from Monday to Friday from 9:00am to 5:00pm GMT. Outside of our operating hours, please send us an email . We will respond as quickly as possible.
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