Medical Equipment Shipping & Returns | Pan-African Delivery | Zenrox Healthcare
Pan-African Logistics

Fast & Secure
Medical Shipping.

Professional logistics, white-glove installation, and hassle-free returns for healthcare facilities across the continent.

Delivery Methods

Tailored Shipping for Your Facility.

From standard delivery to urgent deployment, we offer a range of options to ensure your equipment arrives on your schedule.

Standard Delivery

5-7 Business Days. Free on orders over ₦500,000. Includes professional handling and insurance.

Express Shipping

2-3 Business Days. Priority handling, premium packaging, and real-time tracking for urgent orders.

Emergency

24-48 Hours. For critical equipment needs. Same-day processing and air transport priority.

White Glove

Full Installation. Our experts handle delivery, setup, testing, and operational training.

Our Guarantee

Hassle-Free Returns

30-Day Policy

Return unused equipment in original packaging within 30 days for a full refund (minus shipping).

Defective Items

Report issues within 48 hours for an immediate free replacement or full refund.

Wrong Item Sent

We arrange a free exchange with expedited replacement at no extra charge to you.

How to Initiate a Return

  1. Contact customer service to receive a Return Authorization (RA) number.
  2. Securely package the item in its original box with all accessories.
  3. We will coordinate pickup or provide drop-off instructions.
  4. Refund/Replacement processed within 5-7 days of receipt.

Frequently Asked Questions

How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this number on our official tracking portal or click the "Track Your Order" button at the top of this page.
Which countries do you deliver to?
We deliver to over 35 countries across Africa, including major hubs like Nigeria, Ghana, Kenya, South Africa, and Egypt. Please contact us for specific logistics details regarding your region.
What does White Glove Service include?
Our White Glove Service is a complete solution where our certified technicians handle delivery, unboxing, assembly, and professional installation. It also includes system testing and a basic operational walkthrough for your staff.

Ready to Equip Your Facility?

Contact our specialists for a custom quote or to discuss your specific shipping needs.

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