Zenrox Support Center
Your dedicated resource for expert technical assistance, maintenance, and training. We're here to ensure your medical equipment operates at peak performance, 24/7.
How Can We Help You Today?
Our Comprehensive Support Services
We offer a full spectrum of services to ensure the longevity and reliability of your medical equipment.
Technical Support
- Remote and on-site equipment troubleshooting
- Certified biomedical engineering repairs
- Genuine spare parts sourcing and installation
- Performance optimization and calibration
Installation & Setup
- Professional equipment installation and commissioning
- System integration with existing infrastructure
- Site readiness and assessment services
- Post-installation performance validation
Training & Education
- On-site end-user and biomedical staff training
- Comprehensive operational and safety protocols
- Online resource library with video tutorials
- Customized training programs and certification
Frequently Asked Questions
For critical, life-support, or emergency equipment, call our 24/7 line at +234 913 600 0454 immediately. For all other issues, you can call during business hours, email support@zenroxmed.com, or use the WhatsApp chat.
To help us resolve your issue quickly, please provide the equipment model and serial number, a detailed description of the problem (including any error codes), and photos or videos if possible.
You can schedule routine maintenance by emailing our support team or calling during business hours. We recommend our annual maintenance contracts for proactive care and priority scheduling.
While our primary focus is on equipment we supply, we do offer maintenance and repair services for a wide range of medical equipment from other manufacturers. Please contact us with your equipment details to see how we can help.
Still Have Questions?
Our expert support team is ready to assist you with any medical equipment needs. Don't hesitate to reach out.